Now, if you’re like me and you’ve ever lived in a place where you were given the “choice” of one Internet Service Provider, and that service provider happened to be Comcast, chances are you, like me, hope there’s a special place for Comcast in the pits of service hell. Now, some areas are lucky enough (most actually) to have multiple providers, which forces Comcast, and everyone else, to up their customer service enough that you like them more than the other guy, or lower their price low enough so that you like them more than the other guy. But during the two years spent in Savannah, Georgia, where my boyfriend, SB and I only had the choice of Comcast, they knew it. And they abused it. Being days late for installation, sending a bill after it had already been paid and then forcing us to hold while we tried to fix that, charging us for television that we couldn’t receive and didn’t want, charging us for the actual cable itself and whining and moaning when we canceled the service so we could move out of state. It’s a company that’s infuriated so many people, for various reasons, that it provoked a site dedicated to the hatred Comcast provokes. All of this piles up into one big “I don’t like Comcast” poop-pie. Everytime I see one of their commercials, I know it’s for them, because it has a stink to it. Here, see if you can smell it.
First stinky stink - Everybody Loves Money.
Second smelly video - Out Sick
And lastly, stinkily - Amazing Savings
Why do I hate these so much? Because it takes some stupid little joke that has a small punchline in the end. Well, at least the first and third one do. “Ha ha, she saved him! That was an amazing save! Comcast has amazing savings! I get it.”
Or,”Ha Ha! Those kids are such funny actors. My kids are funny, too. Hey! It’s children in an adult setting… now that’s what I call funny. And cute. And Comcastic.” We get it. Those jokes aren’t that smart, they aren’t that funny and even the neat design treatment at the end doesn’t save these from commercial stink.
Now, with that being said… I’d like to share a little tidbit of information with you. Now, I’m not well-worded enough with the words to have put this together all by myself, so I’ll just copy it from AdAge’s Bob Garfield’s article, Goodby Does Impossible.
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Client walks into Goodby Silverstein & Partners, plops down a suitcase full of money. Says, “You have your choice of three briefs.” Partners say, “OK, shoot.”
“No. 1,” the client says. “Find a noninvasive cure for cancer.”
Goodby says, “We’re an ad agency. That’s completely beyond our capabilities.”
Client says, “No. 2: Conquer the speed of light.”
Silverstein says, “Impossible. What’s the third brief?”
Client says, “Make Comcast seem adorable.”
Goodby says, “Can you tell us the cancer one again?”
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I know the joke isn’t that new, but the idea is right on. How do you take a product that most people hate and turn it into something that people enjoy? It’s the same problem Volkswagon faced when charging into an American market. It was done brilliantly and this Comcast reconstructive surgery is just as nice.
The commercial isn’t that original (see the article above for examples) but that doesn’t seem to matter. Because after one or two views, you’ll be singing along in your chair. The art style has an amateurish, sketchy appeal that makes it pleasing to watch and the song itself is pretty fun. The first time I saw this, I enjoyed it so much that I was a bit disappointed when I found it was for Comcast, as I’m sure you were the first time you saw it. This could carry across many media (radio, television and could make some pretty cool print and direct mail ads if they sung to you).
So maybe this post isn’t about rejoicing that Comcast isn’t devil spawn anymore (maybe one step above, now). Maybe this post is just about rejoicing that an advertising agency, namely Goodby Silverstein & Partners, is creative and daring enough to improve on a company’s brand image. A company as hated as Comcast. It’s nice that in this world, with a company that most people quiver with anger when they hear, an ad agency stepped up to the challenge and improved your view on Comcast, if only by a smidgeon. Now, go and enjoy these mono-tone, brightly colored pieces of comercial goodness. It helps if you stop the commercial or change the channel right before the very end.
Comment and tell me what you think about this. And please, share your horror stories about Comcast so I don’t lose all my deserved anger toward them!